“You have to put in the maximum amount of effort, and if you do that you will split some return, it’s going to be a lot of hard work but it will be rewarding so you have to keep doing it” Michael from Kenco Spares

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Michael is a Northern Irish trade man that runs Kenco Spares and been operating since 1960 and since then started an eCommerce business in 2002 selling on multi-channel platforms such as eBay and Amazon. As well as having an online eCommerce store Michael also has a bricks and mortar store also called “Kenco Spares” in Belfast that has everything to do with domestic spare parts for most appliances such as Kenco and Dyson, dish washing machines, dryers etc.

Hi everyone, Michael from Kenco Spares shares his incredible journey on SellingOnlineToday! Download Link

Dyson Spares Vacuum Bags and Vacuum Cleaner Spares UK kenco spares

 

Some thoughts from the interview

“In 1997 we made a website, but you couldn’t buy anything because that wasn’t the thing back then”

“It was something that interested me, when I finished school we made a small website with a photo of the inside of the shop”

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“Make sure your deliveries are prompt, customer service is excellent and communication is excellent, customers expect nothing less, if you have a problem deal with it” David from Run Active

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David from Run Active has 2 aspects to his website, one is for the performance running market and his second eCommerce business expands into the niche market for his other multi channel site Muddy Kit for people that endure the tough muddier events & races. As well as running successful eCommerce websites David also owns bricks and mortar stores which supplies to the casual jogger to cross country.

Hi everyone, David from Run Active shares his incredible journey on SellingOnlineToday!

Running Shoes Running Trainers Running Clothing Run Active RunActive

 

Some thoughts from the interview

“We’re the only people retailing it in the UK, and it’s now the most successful shoe we sell“

“We operate 5 stores, a store in the city of London and a handful around Essex/ London Borders”

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“Never over-promise and un-deliver, if you’re making a commitment to the customer you’ve got to follow that through every time” Alan from HardwareIreland.ie

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HardwareIreland was started by Alan and is now seen as the online presence of expert hardware Crumlin. They have been serving their local area for the past 15 years from their store, but have recently taken to the internet to expand their eCommerce service!

Click to tweet: Hi everyone! Alan from HardwareIreland shares their incredible journey on SellingOnlineToday! Download link

SellingOnlineToday podcast with Hardware Ireland hardwareireland.ie

Some thoughts from the interview

“It was supposed to be a catalogue but now it’s a standalone website“

“You have to get your margins right”

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“Research thoroughly, be confident, when you put your money where your mouth is, you are going to get some back” Gavin from cutiesandpals.co.uk

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CutiesandPals‘ Gavin’s wife and himself were looking to start a business together, it was mainly due to having had an apartment in Spain which they flew to quite regularly that they found that hand luggage was very boring, so Gavin and his wife came up with their own idea of making more colourful luggage with pretty designs, and through doing research they found that there was very little in the children’s market for luggage, and from there that’s where the started the brand cuties and pals!

Click to tweet: Hi everyone, Gavin from cutiesandpals shares their incredible journey on SellingOnlineToday! Download link

SellingOnlineToday podcast with Cuties and pals cutiesandpals.co.uk

Some thoughts from the interview

“We were invited on BBC DragonsDen and we had a good reception from the dragons“

“Research thoroughly, be confident, when you put your money where your mouth is, you are going to get some back”

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