Big Laces was started by Cheryl and Dave Clayton as “The Lace Place” back in 2006, primarily as an eBay venture to earn extra cash. Without any initial business plan and very little fancy marketing, the company has grown significantly but still remains family owned and run.
Some thoughts from the interview
“We’re not a big corporate machine and believe in good, honest customer service and bringing a smile to people’s faces. Those who buy from us almost always return, and we hope this is due to the fact that we prioritise customer satisfaction above all else.”